Refund Policy
QuantScorePro, operated by community society. Last updated 28 August 2026.
1. Who you are buying from
QuantScorePro is operated by community society. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any subscription plan (Research Starter, Professional Analytics or Enterprise Psychometrics), billed monthly or annually.
3. How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net with your order email or receipt, or contact us at billing@quantscorepro.com and we will raise the request with Paddle on your behalf.
4. Processing times
Approved refunds are returned to the original payment method. Paddle typically processes refunds within a few business days; your bank or card issuer may take additional time to post the credit.
5. Cancellations
You can cancel a subscription at any time from the Subscription module or through Paddle. Cancelling stops future renewals; access continues until the end of the period you have already paid for.
6. Data export before refund
Before requesting a refund we recommend exporting your projects, participants, responses and reports from the Data module, since closing a workspace removes access to the stored records.
7. Contact
Questions about billing or refunds: billing@quantscorepro.com. Refund decisions and payment disputes are ultimately handled by Paddle as Merchant of Record.